Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and HEX GROUP DIGITAL SOLUTIONS LTD (Company Number: 16540689) ("we", "our", or "us") regarding your use of our website at hexgroup.org and any related services.

By accessing or using our services, you confirm that:

• You are at least 16 years old or have parental consent
• You have the legal capacity to enter into this agreement
• You agree to comply with these Terms and applicable laws
• All information you provide is accurate and truthful

2. Description of Services

HEX GROUP DIGITAL SOLUTIONS LTD provides:

• Digital solutions and software development services
• Technical consulting and support services
• Software tools and applications
• Technical documentation and support
• Related digital services as offered on our website

3. Acceptable Use Policy

You agree to use our services only for lawful purposes and in accordance with these Terms. You must not:

3.1 Prohibited Activities

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful, offensive, or illegal content
• Attempt to gain unauthorised access to our systems
• Use our services for spamming or malicious activities
• Interfere with the proper functioning of our services
• Reverse engineer, decompile, or attempt to extract source code
• Use automated systems to access our services without permission

3.2 Security and Compliance

• Maintain the security of your account credentials
• Report security vulnerabilities responsibly
• Comply with our security policies and guidelines
• Use our security tools only for legitimate purposes

4. Intellectual Property Rights

4.1 Our Content

The content, design, and functionality of our website are protected by:

• Copyright laws
• Trademark protections
• Other intellectual property rights

4.2 Open Source Software

Our development software and tools may be released under open-source licences:

• Each project specifies its own licence terms
• Generally distributed under permissive licences (MIT, Apache, etc.)
• Commercial use permitted where specified
• Attribution requirements must be respected

4.3 Your Content

Content you provide to us (contact forms, support requests) remains your property, but you grant us a licence to:

• Use, process, and respond to your communications
• Store information necessary for providing services
• Improve our services based on feedback (anonymised)

5. Privacy and Data Protection

Your privacy is important to us. Our data collection and use practices are governed by our Privacy Policy, which is incorporated into these Terms by reference.

Key privacy commitments:

• GDPR compliance for all personal data processing
• Minimal data collection (only what's necessary)
• Secure storage and transmission of information
• Right to access, correct, or delete your data
• Transparent communication about data use

6. Service Availability and Support

6.1 Service Availability

We strive to maintain high service availability, but we cannot guarantee:

• 100% uptime or uninterrupted service
• Error-free operation of all features
• Compatibility with all devices and browsers
• Continued availability of specific features

6.2 Support Services

• Response times: We aim to respond within 24 hours
• Support channels: Email contact form
• Support scope: Technical issues, general enquiries, account matters
• Priority support: Security issues receive expedited handling

7. Disclaimers and Limitations of Liability

7.1 Service Disclaimers

We specifically disclaim:

• Warranties of merchantability or fitness for a particular purpose
• Guarantees of security, availability, or error-free operation
• Responsibility for third-party content or services
• Liability for data loss or security breaches beyond our control

7.2 Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages exceeding the amount paid for services (if any)
• Issues arising from your use or misuse of our services
• Third-party actions or content

8. Indemnification

You agree to indemnify and hold harmless HEX GROUP DIGITAL SOLUTIONS LTD from any claims, damages, or expenses arising from:

• Your violation of these Terms
• Your use of our services in violation of applicable laws
• Content you provide that infringes third-party rights
• Your negligent or intentional misconduct

9. Termination

9.1 Termination by You

You may stop using our services at any time. Contact us to:

• Request deletion of your personal data
• Cancel any ongoing services
• Obtain copies of your data

9.2 Termination by Us

We may suspend or terminate your access if you:

• Violate these Terms or our policies
• Engage in harmful or illegal activities
• Fail to comply with legal requirements
• Pose a security risk to our services

10. Modifications to Terms

We may update these Terms to reflect:

• Changes in our services or business practices
• Legal or regulatory requirements
• Improvements in security or user protection

When we make significant changes:

• We'll update the "Last Updated" date
• We'll notify users via email (if contact details provided)
• Continued use constitutes acceptance of new terms
• You may terminate services if you disagree with changes

11. Governing Law and Jurisdiction

These Terms are governed by:

• Governing Law: English and Welsh law
• Jurisdiction: Courts of England and Wales
• Alternative Dispute Resolution: We encourage informal resolution first
• Consumer Rights: Your statutory consumer rights are not affected

12. Severability and Entire Agreement

If any provision of these Terms is found to be unenforceable:

• The remainder of the Terms shall remain in effect
• Unenforceable provisions will be modified to be enforceable
• The overall intent and purpose of the Terms shall be preserved

These Terms, together with our Privacy Policy, constitute the entire agreement between you and HEX GROUP DIGITAL SOLUTIONS LTD.

13. Contact Information

14. Additional Terms for Specific Services

14.1 Digital Solutions and Software Services

Additional terms for our digital services:

• Open-source licence terms apply to downloadable software where applicable
• Service Level Agreements (SLAs) as specified in service packages
• Professional services agreements for custom development
• Technical support scope and availability as outlined in service agreements
• Responsible disclosure policy for security vulnerabilities

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