Legal Information

1. Who We Are

HEX GROUP DIGITAL SOLUTIONS LTD operates hexgroup.org. This policy explains how we collect, use, and protect your personal information.

2. Information We Collect

Information You Provide

• Name and email: When you contact us or request a quote
• Message content: To understand and respond to your enquiry

Automatic Collection

• IP address: For security and spam prevention
• Browser information: To ensure website compatibility

3. Legal Basis for Processing

• Consent: Contact form submissions and non-essential cookies
• Legitimate Interests: Website security, fraud prevention, service improvement
• Legal Obligation: Regulatory compliance, tax records

4. Data Retention

• Contact enquiries: 12-24 months from final communication
• Security logs: 90 days
• Consent records: 7 years for compliance

5. Your Rights Under UK GDPR

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data
• Portability: Receive your data in portable format
• Object: Object to processing based on legitimate interests
• Withdraw consent: At any time for voluntary submissions

To exercise these rights, email abuse@hexgroup.org. We respond within 30 days.

6. Data Security

We implement appropriate technical measures including encrypted transmission (HTTPS), secure database storage, access controls, and regular security monitoring.

7. International Transfers

Data is primarily processed in the UK/EU. For transfers outside, we use Standard Contractual Clauses and ensure adequate protection levels.

8. Contact & Complaints

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and improve your experience.

2. Essential Cookies (Always Active)

These cookies are necessary for the website to function and cannot be disabled.

• HGDS_SESSION: Session management and security (session duration)
• csrf_token: Cross-site request forgery protection (30 minutes)
• cookie_consent: Remember your cookie preferences (12 months)

3. Functional Cookies (Optional)

These cookies enable enhanced features and personalisation.

• theme_preference: Remember your preferred theme (6 months)
• language_preference: Remember language selection (12 months)

4. Analytics Cookies (Optional)

We do not currently use third-party analytics. If implemented, we will update this policy and request consent.

5. Managing Cookies

• Cookie banner: Accept all, essential only, or customise
• Browser settings: Control cookies via Chrome, Firefox, Safari, or Edge settings
• Cookie preferences: Use the link in our footer anytime

6. Impact of Disabling Cookies

• Essential cookies disabled: Some functionality may not work
• Optional cookies disabled: Preferences won't be remembered

7. Contact

Questions about cookies? Email our team with subject "Cookie Policy Enquiry".

1. Acceptance of Terms

By accessing hexgroup.org, you agree to these Terms of Service. You confirm you are at least 16 years old and have legal capacity to enter this agreement.

2. Our Services

HEX GROUP DIGITAL SOLUTIONS LTD provides:

• Custom software development
• Server management services
• Private server setup and configuration
• Technical consulting and support

3. Acceptable Use

You must not:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Attempt unauthorised access to our systems
• Use our services for spamming or malicious activities
• Reverse engineer or extract source code

4. Intellectual Property

• Our content: Protected by copyright and trademark laws
• Open source: Project-specific licences (MIT, Apache, etc.)
• Your content: Remains yours; you grant us licence to process communications

5. Disclaimers

Services are provided "as is" without warranties. We disclaim warranties of merchantability, fitness for purpose, and guarantees of uninterrupted service.

6. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages, or damages exceeding amounts paid for services.

7. Termination

We may suspend or terminate access if you violate these Terms, engage in harmful activities, or pose a security risk.

8. Governing Law

• Law: English and Welsh law
• Jurisdiction: Courts of England and Wales
• Consumer rights: Your statutory rights are not affected

9. Contact